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myPHCC Help info


On July 15th, The Virginia Community College System launched a new portal for Patrick Henry students and employees. This new myP&HCC is more secure, provides more customization and is compatible with all modern browsers.

The new system incorporates a new password scheme and more complex user authentication in order to keep your information safe from hackers.

Your new password must be:

You must create five challenge questions with answers. If you forget your password you must successfully answer three of those challenge questions.

We have prepared some simple to follow instructions on how to establish your myP&HCC account.

 

Frequently Asked Questions

Q: I am a former student, but still use the VCCS email. The system will not allow me to check my email.

A: Usually this means that your password does not match the new scheme. You should change your password by clicking the "Forgot Password". Wait 15 minutes and then try again. Once you have changed your password you can use the direct link to get to email which is http://mail.email.vccs.edu.

 

Q: I have changed my password but I get an "Internal Server Error" every time I try to login.

A: The system is stuck in a loop which the developers are working to resolve. Close all of your browser windows and try again. In some instances you will need to reboot your computer.

 

Q: I logged out of Canvas and myP&HCC just keeps saying "Authenticating".

A: The system is stuck in a loop which the developers are working to resolve. Close all of your browser windows and try again. In some instances you will need to reboot your computer.

 
{We will continue to add new items to this list as we become aware of issues.}
 
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Patrick & Henry Community College | 645 Patriot Avenue Martinsville, Virginia 24112 | Phone: 276.638.8777
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