myPHCC Help info

On July 15th, The Virginia Community College System launched a new portal for Patrick Henry students and employees. This new myPHCC is more secure, provides more customization and is compatible with all modern browsers.

The new system incorporates a new password scheme and more complex user authentication in order to keep your information safe from hackers.

Your new password must be:

  • Greater than seven characters but can be up to 32 characters in length
  • Must contain at least one upper case letter
  • Must contain at least one lower case letter
  • Must contain at least one numeric digit
  • Must contain at least one special character

You must create five challenge questions with answers. If you forget your password you must successfully answer three of those challenge questions.

We have prepared some simple to follow instructions on how to establish your myPHCCC account.

 

Frequently Asked Questions

Q: I am a former student, but still use the VCCS email. The system will not allow me to check my email.

A: Usually this means that your password does not match the new scheme. You should change your password by clicking the "Forgot Password". Wait 15 minutes and then try again. Once you have changed your password you can use the direct link to get to email which is http://mail.email.vccs.edu.

 

Q: I have changed my password but I get an "Internal Server Error" everytime I try to login. 

A: The system is stuck in a loop which the developers are working to resolve. Close all of your browser windows and try again. In some instances you will need to reboot your computer.

 

Q: I logged out of BlackBoard and myPHCC just keeps saying "Authenticating".

A: The system is stuck in a loop which the developers are working to resolve. Close all of your browser windows and try again. In some instances you will need to reboot your computer.

 
{We will continue to add new items to this list as we become aware of issues.}